E-commerce interface with Dynamics AX 2009
About BionX International
BionX is on a mission to revolutionize the way people move. BionX's award-winning electric drive systems are answering a growing worldwide demand for alternative transportation solutions that enable environmental sustainability and a higher quality of life.
Although BionX e-bike systems were first introduced to the market over 10 years ago as purely a retrofit product on any bicycle, the systems eventually evolved and became available as standard equipment on complete electric bicycles in 2008. Today, many leading bicycle manufacturers in Europe and North America, including Trek and Wheeler to name a few, offer complete products powered by BionX. Headquartered in Aurora, Ontario, Canada, BionX International has various locations and sales partners in over 15 countries.
BionX International has customers and sales partners over 15 different countries. The customers can place orders on the client website directly like any other E-commerce website. BionX team then extracts customer and order information in an excel file and create it manually in AX. Every new customer and order was being created in AX manually by the customer service team. BionX wanted to automate this process by developing interface program and approached the
Korcomptenz Dynamics team.
The manual process was time-consuming and customer service team would spend a full day to create and complete three customer orders in Dynamics AX.
File format conversion, E-commerce files will be extracted in .CSV format which will be by converted into excel by customer service.
Data filtering, E-commerce extract contains all field information from the website. Customer service needs to validate and enter required information.
Manual entry of customer data, led to data discrepancy between two systems. Duplicate customers were created as there is no unique customer ID followed in the current system.
BionX wanted to implement approval workflow process for every new customer creation release done by the customer service division.