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Getting a Bigger Boat to Go Fishing

Getting a Bigger Boat to Go Fishing

Korcomptenz - Reeling in Retail

About our Client

About our Clients

KORCOMPTENZ’s ecommerce and retail customers come from a range of verticals and specialties including B2C and B2B brands. We’ve done successful deployments for everything from fashion to outdoor lifestyles and building products, all with a focus on solving business challenges and providing competitive advantage.

Challenges

Legacy applications did not support integration with other channels

Legacy applications did not support integration with other channels

Third-party applications

Third-party applications were purchased to provide features that were missing from the base systems that were difficult to upgrade

Very little automation

Very little automation

Few insights into business data

Few insights into business data

No real-time data available

No system to support omnichannel sales, retail POS and ecommerce managed by a separate platform

No real-time data available

No real-time data available

Existing systems were not flexible to grow with the business

Existing systems were not flexible to grow with the business

Legacy Systems
Dated and Disparate Systems Couldn't Keep Pace with Growth
Lack of Next Generation Digital Transformation Capabilities
 
Business Process Automation
Limited Support for Basic Automation Tasks
No Support for Business Wide Automation
Integrated Data + Systems
Improved Customer Engagement
ERP + CRM to Support Integrated Sales and + Service
Single Source of Truth for All Interactions
Improved Ability for Omnichannel Sales and Marketing

Solution

The Results: A Modern, Integrated Approach

Results

Measurable Business Benefits

Business Management
Business Management
  • Integrated ordering, pick, pack, and ship with improved performance from point of sale to warehouse processes
  • Improved vendor management processes and controls for faster, more accurate replenishment
  • Full visiblity to all financials and business processes from a single system
Sales
  • More accurate inventory and pricing across the retail store, web, and marketplace channels
  • Faster time to market across all channels for new products
  • Improved analytics and forecasting
  • True omnichannel sales management with all orders regardless of location managed in a single platform
Improved analytics and forecasting
Customer Service
Customer Service
  • Customer service representatives have access to full customer information directly from the ERP for enhanced resolution times and higher satisfaction
  • The service desk is integrated across web, phone, email, and chat for true omnichannel customer supported
  • Service level agreements and detailed analytics are enforced and available to plan staffing and improvements

Innovation Spotlight: Warehouse Mobile App

One of the end customers required significant improvements in their warehouse pick, pack, and ship process. The overall need was to process orders twice as fast. KORCOMPTENZ created a customized mobile app integrated with Microsoft Dynamics ERP. Warehouse employees wear the app on their wrists and use a key-ring barcode scanner to more accurately and quickly process orders.

Measurable Business Benefits
Reach out KORCOMPTENZ

Can We Help You?

Reach out to us today and let’s discuss how we can help you to enjoy a healthy journey with Dynamics 365.