Case Study: Retail
Retail Application Modernization — From Tech Debt to Measurable ROI
Faster releases, higher conversions, lower cloud spend—modern retail, engineered for outcomes.
About the Client
A leading multi-brand fashion retailer with 200+ stores and a fast-growing e-commerce business sought to operate with the agility of a digital-native—without sacrificing scale, security, or margin.
Customer Challenges
- Monolithic e-commerce platform slowed releases and experimentation
- Inventory mismatches between online and stores drove stockouts and lost sales
- Minimal personalization across web, app, and stores hurt conversion and AOV
- Rising cloud costs with limited cost visibility or accountability
- Security & compliance gaps (PCI, GDPR) increased risk
Our Modernization Solution
- Microservices & API-first: Broke the monolith into containerized microservices on Kubernetes (EKS) for parallel releases and feature velocity.
- Real-time Data Platform: Implemented Kafka + Snowflake for live inventory sync across 200+ stores and digital channels.
- AI-Powered Personalization: Deployed recommendation models and gen-AI product content to improve discovery and conversion.
- DevSecOps + GitOps: Automated pipelines with GitHub Actions + ArgoCD; enforced OPA policies and Zero-Trust guardrails.
- FinOps & Governance: Implemented cost-tagging, rightsizing, predictive scaling, and budgets/alerts to align spend with revenue.
Business Impact (ROI You Can See)
- +22% online conversion from AI-driven personalization and richer content
- 99.99% inventory accuracy, eliminating stockouts and split-ship waste
- 40% faster deployments via GitOps and automated CI/CD
- 28% reduction in cloud spend with FinOps and predictive scaling
- Audit-ready PCI & GDPR posture with policy-as-code and continuous controls
What the Client Said
“Korcomptenz gave us the agility of a digital-native retailer while keeping our costs and risks under control. Our customers notice the difference every day—faster site, smarter offers, and seamless store pickup.”