Case Study: Manufacturing
From Stalled to Sizzling: A 7-Month ERP Turnaround
Transforming a three-year deadlock into a data-driven Dynamics 365 success story—igniting speed, precision, and new ROI.
About the Client
A global manufacturer of premium barbecues, fireplaces, and home comfort products known for innovation and craftsmanship. With advanced features like infrared burners and precise temperature control, the company delivers high-performance grilling experiences to consumers and culinary professionals across international markets.
The Challenges
- A delayed ERP implementation—stalled for over three years due to incorrect requirements
- Limited understanding of Microsoft Dynamics 365 Finance and Operations’ core functionalities
- Ineffective previous implementation partner relying on trial-and-error solutions
- Lack of data validation guidance and cohesive process coordination
- Absence of structured project management and oversight
- Underutilized software licenses leading to wasted investment
- Poorly implemented master planning and production setups, hindering operational performance
The Solutions
- Integrated IBM TM1 with Dynamics 365 Finance & Operations to automate demand forecast uploads via PowerApps
- Customized global reports to provide a unified view across all legal entities
- Eliminated over 900 master planning errors through strategic guidance and hands-on support
- Restructured the Bill of Materials to strengthen process foundations and align subcontracting workflows
- Designed configuration setups for master planning and production based on real user feedback
- Developed a streamlined, collaborative process to effectively prioritize production orders
The Impact
- Delivered a successful ERP transformation in just 7 months—after a 3-year partner delay
- Clarified scope and refined requirements to unlock critical user functionalities from Phase 1
- Developed custom reports and features, improving cross-functional visibility and collaboration
- Seamlessly integrated key systems including EDI and banking applications
- Ensured data integrity through rigorous validation and guided support across all project phases
- Optimized cloud license usage and streamlined user roles for operational efficiency
- Boosted user confidence and accelerated adoption of digital tools and workflows
- Revitalized stalled operations and exceeded client expectations with speed, precision, and impact
What the client said
“After years of delays and frustration, this team delivered what others couldn’t—clarity, speed, and real results. In just seven months, we saw a complete turnaround in planning, reporting, and user confidence. It was a true transformation.”