Case Study: Information Technology

How Sales Commission Automation Unlocked 100% Payout Accuracy and 75% Time Savings

It takes a team of experts to build a self-auditing module that eradicates disputes, boosts morale, and frees Finance for forward-looking analysis.
How Sales Commission Automation

Solution

Industry

Information Technology

Tech Stack

Sales, Purchase, Accounts and Inventory Management, ConnectWise, Connect Booster

HQ

United States  

Solution

Industry

Information Technology

Tech Stack

Sales, Purchase, Accounts and Inventory Management, ConnectWise, Connect Booster
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About the Client

A U.S.-based managed IT services provider helping organizations simplify, secure, and scale their technology. Headquartered on the West Coast with a growing Mountain West presence, the company delivers end-to-end support across managed IT, cloud enablement, cybersecurity and compliance, network modernization, IT strategy, and unified communications. Their proactive, outcomes-focused model emphasizes continuous monitoring, rapid issue resolution, and practical guidance that aligns technology investments with resilience, productivity, and measurable business results.

The Challenges

  • Manual spreadsheets made commission calculations tedious and error-prone.
  • Frequent payout errors led to sales team dissatisfaction.
  • Disconnected platforms caused operational inefficiencies.
  • No real-time visibility into commissions for reps or finance.
  • Current tools couldn’t scale with evolving commission rules.

The Solutions

  • Migrated from QuickBooks to Dynamics 365 Business Central.
  • Built addon to calculate commissions directly from sales invoices.
  • Connected ConnectWise and ConnectBooster with Business Central.
  • Ensured accurate, rule-based payouts without manual intervention.
  • Centralized dashboard for finance and sales to track payouts and performance.

The Benefits

  • Automation freed finance from repetitive calculation tasks.
  • Automated rules virtually eliminated payout errors.
  • Realtime commission visibility boosted rep morale.
  • ERP and payment systems linked for coherent workflows.
  • System adapted easily to growing team and evolving rules.

HQ

United States  

Solution

Industry

Information Technology

Tech Stack

Sales, Purchase, Accounts and Inventory Management, ConnectWise, Connect Booster
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What the Client Said

“Thanks to Korcomptenz’s mastery of Dynamics 365, we went from spreadsheet chaos to error-free commissions in a single pay cycle—freeing our finance team for higher-value work. Also, we’ve never seen a partner predict issues so far ahead; Korcomptenz kept us on track and delivered a solution that’s already driving double-digit margin lift.”

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