Our client is in a business where the standard business processes are not followed due to the nature of the product they sell and the way it is handled by their clients. The grading and pricing or change of price based on quality of the product is done after the delivery and return of the product.
Korcomptenz customized the business process that happens after delivery of the product to the end customers like grading of the product, price changes based on the product grading, product returns because of quality or required grade, credit memo for the price changes, Sales order cancelations partly or fully based on the returns. These processes are valid if it happens within 24 hours of the delivery. It is a fully automated process that leads to various financial posting adjustments happening automatically in the system.