Case Study: Optical Equipment Manufacturer
From AX to Microsoft Dynamics 365: 50% Performance Lift
Korcomptenz’s migration unlocked faster finance, supply chain, and reporting.
About the Company
Born in 1989, this US manufacturer grew from a single lab bench to a global photonics powerhouse—crafting imaging systems, optical gear, fiber cables, spectroscopy tools, and more. With major manufacturing muscle, 20,000+ products, and operations across nine countries, they power research and industry at scale.
The Challenges
- Manufacturing & supply chain gaps impacting throughput and planning .
- Complex warehouse operations causing delays and errors.
- Carrier integrations with FedEx/UPS incomplete and unreliable.
- Unresolved finance issues plus broken cross-system integrations.
- Poor system performance degrading user productivity.
- Multi-country, multi-entity, multi–business model complexity without clear structures.
- Foundational alignment needed to stabilize processes before scaling.
The Solutions
- Scaled from support to full Microsoft Dynamics 365 F&O implementation: end-to-end process analysis, pain-point mapping, and optimization across supply chain, finance, manufacturing, warehousing, and carrier integrations—culminating in a successful go-live.
- Engineered for fit: tailored recommendations, targeted custom code, and close collaboration with client SMEs to align processes and controls.
- Performance assured: triaged and resolved issues with ISV partners; tuned environments and integrations to stabilize throughput.
- Go-live excellence: on-site hypercare, rehearsed cutover, and controlled transition to minimize risk and disruption.
- Unified, modern platform: seamless process integration on Microsoft Dynamics 365 F&O with optimized WMS/production/finance and selective use of emerging tech to solve core business challenges.
Benefits Delivered
- Integrated operations, end to end: Robust ownership of ERP, carrier, and third-party integrations with clear SLAs.
- Stronger delivery governance: DevOps/ADO rigor—prioritized backlogs, sprint cadence, and coordinated releases.
- Stability across the supply chain: High-priority defect remediation in distribution and carrier flows.
- Performance tuned for scale: Targeted production code optimizations and environment tuning.
- Automation where it matters: Streamlined repetitive tasks to cut latency and human error.
- Measured business impact: 50% improvement in key process performance after the Microsoft Dynamics 365 F&O transition.
- Closed critical gaps: Reinforced supply chain integrations and data handoffs to prevent breaks.
- Faster, cleaner workflows: Bottlenecks removed; processes simplified and standardized for consistent throughput.
What the Client Said
“Korcomptenz transformed our operations—Microsoft Dynamics 365 F&O delivered 50% faster processes, stronger integrations, and reliable performance with flawless go-live support.”