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Revolutionizing Operations for a Leading Trailer Leasing Business
How Korcomptenz created a mobile solution to optimize operations for a trailer leasing firm.
Quick Solutions Overview
About the Company
Our client is a leading trailer and chassis leasing firm in the US, relying on manual, paper-based methods for managing inbound and outbound processes, with limited ERP support via Microsoft NAV.
The Challenges
The client faced inefficiencies due to manual processes, including delays in equipment inspections and documentation, data entry errors, limited visibility of equipment status, and reliance on paperwork, which slowed operations and customer service.
The Solutions
Korcomptenz developed a mobile app to digitalize inbound and outbound processes, featuring:
The Outbound Process included:
- Secure authentication
- Trailer inspection
- Customer signature collection
- Finalize gate-out process
- Upload data to NAV
- Display information in the customer portal
- Send email
The Inbound Process included:
- Secure authentication
- Select trailer
- Inspect trailer
- Customer signature
- Finalize gate-in process
- NAV upload
- Display in the customer portal
- Send email
The Benefits
We successfully managed multiple concurrent workstreams that provided the following tangible benefits :
The client’s adoption of digital solutions for inbound and outbound processes has redefined industry standards for efficiency and customer service. By leveraging mobile technology to streamline workflows and enhance data accuracy, they’ve greatly improved operations, customer satisfaction, and clarity.
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