Case Study: Manufacturing
How a Leading Flooring Brand Achieved Total Workflow Transformation Inside Salesforce
We built a native Salesforce Lightning solution that improves productivity and reduces total cost of ownership.
About the Client
The client is the premier residential flooring brand which offers comprehensive flooring solutions backed by over 50 years of product expertise. It employs around 18,000 associates worldwide. Its expansive portfolio spans multiple brands to create “a better future” for customers, communities, and the environment.
The Challenges
- Disjointed workflows between Salesforce and a legacy external system, leading to fragmented data and manual hand-offs
- Complicated access management, requiring separate permission models in two platforms
- No real-time visibility into request status or inventory, forcing sales reps to toggle between applications
- Recurring infrastructure and maintenance costs tied to the third-party application
- Steep training curve and user-acceptance hurdles due to two distinct interfaces
The Solutions
- Built a custom Lightning application entirely within Salesforce to decommission the external system
- Developed bespoke Lightning components and automated flows to replicate and enhance legacy features
- Embedded the existing product-selection engine as an inline Lightning component for seamless administration
- Unified security and access controls under Salesforce’s native permission sets and profiles
- Led iterative UAT sessions and delivered tailored training to ensure rapid user adoption
The Results
- All design and visualization data now lives natively in Salesforce, providing a single source of truth
- Turnaround times reduced by 40% through streamlined, in-platform request processing
- Eliminated all third-party infrastructure costs by decommissioning the external tool
- Sales teams gained instant status updates and live inventory insights without leaving Salesforce
- A scalable, future-ready Lightning platform that grows with the business and supports easy onboarding of new features.
What the Client Said
“Korcomptenz completely transformed our Salesforce environment. Their team designed and deployed a suite of custom Lightning components that seamlessly replaced our legacy design request system. Now, all our data lives natively in Salesforce, giving us a single source of truth that drive efficiency.”
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