Case Study: Nonprofit
ERP 2.0: One Platform, Many Lives Touched
How a global nonprofit leveraged cloud, data, and analytics to transform operations – proving purpose with precision.
About the Client
A mission-driven nonprofit improving smallholder livelihoods and global food security. Operating across 80+ countries, the organization advances climate-resilient practices and data-driven agronomy, guided by a 2030 strategy centered on scientific excellence, strong partnerships, and responsible operations.
The Challenges
Manual, fragmented processes across procurement, warehousing, finance, assets, HR, and subgrants limited visibility and control. Disconnected tools, spreadsheet uploads, and email corrections increased errors and rework. Decentralized repositories and non-standard approvals created compliance risks and hindered consistent governance—preventing a single source of truth and slowing analytics, automation, and scale across multi-country operations.
The Solutions
ERP 2.0 delivers one system, one source of truth, one way of working—driving automation-led efficiency, donor-grade transparency, and an AI-ready integration backbone for real-time decisions. With Korcomptenz’s Microsoft-first roadmap, ERP 1.0 rolled out D365 F&O across 10 countries; ERP 2.0 unifies ERP, CRM, Data & Analytics, HRMS, and infrastructure optimization. A focused seven-month journey covering Discovery, Requirements, Design, UAT/Training, Go-Live, and Hypercare.
Benefits
Operational Efficiency & Governance
On-time go-live, rapid stabilization, standardized workflows with enforced authority, single source of truth, real-time dashboards across core functions.
Quantified Impact
- Standardized, automated Finance & Operations delivered 60% faster close and 50% efficiency.
- Grant Management achieved 100% transparency/compliance.
- Streamlined workflows across 10+ countries drove 40% gains.
- Unified CRM for donor, fleet, hospitality improved collaboration.
- Digitized HR accelerated, paperless onboarding.
- Rightsized Azure+D365 cut TCO 25–30%.
- Fabric dashboards deliver 100+ real-time KPIs.
Strategic Outcomes
From manual silos to automated, globally aligned operations—modernized F&O and HRMS, AI-ready platform enabling continuous optimization and measurable impact.
Key Initiatives & Deliverables
- ERP Modernization: Upgraded to Microsoft Dynamics 365 Finance & Supply Chain with standardized processes and governance
- CRM Transformation: Dynamics 365 CRM using Nonprofit Accelerator for donor, grant, and partner management; extended to Fleet & Hospitality
- HR Modernization: Sapience HRMS (Onboarding, Recruitment); payroll planned next
- Data & Analytics: Microsoft Fabric–based platform delivering unified KPIs and self-service dashboards across Finance, HR, Grants
- Infrastructure Optimization: License rationalization and Azure rightsizing to reduce TCO
- ROI Management: Business Value Register (BVR) to track realized impact