Case Study: Others
From Guesswork to Granular Control
An all-in-one product configuration solution streamlines orders, boosts accuracy, and transforms print operations at scale.
About the Client
Our client is a multi-award-winning promotional products supplier with over 75 years of experience. They specialize in premium branded merchandise, offering rapid customization through services like ZipShip same-day printing and sustainable options via their Green Gallery collection. Their commitment to innovation, speed, and sustainability helps businesses create impactful brand connections.
The Challenges
- Limited capability to view critical data across the Sales Order to Production Order release process.
- Difficulty reviewing and verifying key data at each stage.
- Fragmented visibility into order details, inventory, and production status.
- Lack of integrated review tools for seamless data tracking.
The Solutions
- Built an in-NAV Product Configurator add-on for Dynamics 365 NAV 2016, enabling print option configuration without external tools, reducing errors and speeding order processing.
- Launched a next-gen website featuring a robust CMS, full product catalogs, and an advanced customer portal.
- Integrated NAV and website via a custom .NET app to automate high-volume customer order processing.
- Delivered Microsoft Partner consulting for Azure deployment, Power Apps implementation, and Power BI reporting with advanced analytics.
The Benefits
- Simplified sales-to-production workflow with a unified Product Configurator.
- Enabled seamless handling of sales orders through factory execution in one system.
- Provided comprehensive visibility into data throughout the sales order to production order process.
- Improved accuracy and efficiency in order processing and production release.
- Enhanced user experience with a user-friendly interface for configuration and review.
What the Client Said
“Before partnering with the team, our order-to-production process was riddled with inefficiencies—manual checks, data gaps, and limited visibility at every stage. We were constantly chasing updates across disconnected systems. The custom NAV configurator, integrated website, and real-time reporting tools transformed how we operate. Now, everything flows seamlessly—from order intake to production release—with greater speed, accuracy, and control. It’s been a game-changer for our business.”
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