Case Study: Manufacturing
ERP Implementation & Integration for a Leading Manufacturing Firm
Our tailored solution improved data accuracy, boosted fulfillment speed, and laid the foundation for scalable growth.
About the Client
The client is a leading manufacturer specializing in high-performance adhesives, sealants, insulating foams, and protective coatings for construction and manufacturing industries. Established in 1978 and headquartered in Montreal, the client serves clients across North America through 11 locations.
Business Challenge
- To remain competitive in today’s market, manufacturing companies must optimize efficiency, productivity, and profitability while improving product quality and customer experience.
- Our client sought a trusted technology partner to accelerate digital transformation and fully leverage solutions such as Microsoft BizTalk, WooCommerce, Salesforce, and Microsoft Dynamics 365 F&O, combined with the forward-looking potential of Industry 4.0.
- Before engaging Korcomptenz, the client struggled with their existing IT vendor and faced multiple operational and integration challenges.
Our Approach
Korcomptenz provided a phased, outcome-driven approach to stabilize, optimize, and upgrade the client’s IT landscape:
Application Stabilization & Support
- Ensured steady-state maintenance of the existing Microsoft Dynamics AX 2009 application.
Seamless eCommerce Integrations
- Integrated Microsoft Dynamics AX 2009 with Salesforce via BizTalk for real-time connectivity between front-end and back-end systems.
- Connected Dynamics AX 2009 with WooCommerce, enabling self-service online ordering to enhance convenience and drive sales.
Upgrade & Modernization
- Successfully upgraded from Dynamics AX 2009 to Microsoft Dynamics 365 Finance & Operations, ensuring scalability and future readiness.
- Implemented an Industry 4.0–driven Enterprise Architecture, enabling easy-to-use interfaces, automation opportunities, and support for Manufacturing Execution Systems (MES) and Warehouse Robotics (RGV).
Business Impact
With Korcomptenz’s support, the client achieved significant improvements in operations and customer engagement:
- B2B & B2C Online Ordering: Integration of Dynamics AX 2009 with a customer portal allowed streamlined order management and fulfillment.
- Error-Free Operations: Salesforce integration reduced overheads and manual data entry errors with automated, real-time reporting.
- Future-Ready ERPMigration to Dynamics 365 F&O established a scalable foundation for ongoing growth and digital maturity.
- Industry 4.0 Benefits: The new architecture enabled seamless system integration, paving the way for advanced automation in manufacturing and warehouse operations.
Explore More Success Stories
- Dynamics 365 Support Services Learn how a leading seafood producer improved efficiency with Korcomptenz’s infrastructure management and business intelligence solutions.
- Transitioning from Sage to D365 See how we helped a leading home entertainment electronics distributor successfully transition to Dynamics 365 F&O.
- Advanced Warehouse Management Discover how we optimized warehouse operations for a retail and fashion enterprise with Dynamics 365 Advanced Warehouse Management.
Services Delivered
- Enterprise Resource Planning (ERP) Services
- CRM Consulting Services
- Supply Chain Optimization
- IT Infrastructure Managed Services
- Cybersecurity Consulting Services
- Cloud Managed Services
- Data Analytics & AI
- Enterprise Content Management
Technologies
- Microsoft Dynamics 365
- Microsoft Azure & Azure Synapse
- AWS Cloud Managed Services
- Salesforce Consulting Services
- Shopify
Why Korcomptenz?
The client selected Korcomptenz as their transformation partner because of our proven expertise in ERP implementation, eCommerce integration, and EDI for Dynamics. With our consultative approach, we aligned their IT roadmap with business objectives, setting the foundation for a 360-degree digital transformation.
What the Client Said
“Our systems were speaking different languages—until Korcomptenz unified them. Their AX integration helped us scale operations without scaling chaos. They’re more than a vendor—they’re a transformation partner.”
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