Case Study: Okta SSO + rigorous compliance
What It Takes to Turn Utility Challenges into Digital Wins
Smart automation, secure infrastructure, and intuitive UX came together to transform a legacy system into a modern digital experience.
Challenge
A 100-year-old utility serving 500 K+ customers across six states and Washington, DC needed to modernize customer engagement. The goal: a secure self-service portal displaying usage data, invoices, and analytics—integrated with Amazon QuickSight and Okta.
Design Thinking Approach
Korcomptenz led joint workshops with end-users, admins, and InfoSec to define:
- Intuitive UX & ease of use
- Data-rich dashboards for each customer
- High automation for insight delivery
- Robust admin tools for accounts, roles, and reports
- Scalable, performant architecture
Breakthrough Architecture
- Centralized analytics in QuickSight; admins assign customer-specific reports—no extra code.
- Granular security ensures strict data segregation.
- Flexible design lets new reports roll out per customer in minutes.
Agile Development Highlights
- Stack: AWS, .NET MVC, Docker, Okta, QuickSight.
- Method: Six two-to-three-week sprints + QA month.
- API-first design separates UI and logic for rapid future upgrades.
- Continuous stakeholder demos kept business and tech teams aligned.
Trusted Partnership on the Power Platform
Korcomptenz continues to extend automation, BI, and low-code apps—driving ongoing innovation and value for the utility.
Solution
- Design Thinking workshops aligned user needs, security, and scalability.
- API-first architecture on AWS with .NET MVC, Docker CI/CD.
- Embedded QuickSight & Okta deliver role-based dashboards and friction-free SSO.
Impact
- 80 % manual report effort— customers self-serve in minutes.
- Onboarding time cut 6× via automated Okta workflows.
- Faster insights: new dashboards go live in < 1 hour, zero code.
- Scalable foundation for bill pay, predictive alerts, and demand-response features.
Why Korcomptenz?
Full-stack cloud, analytics, and Power Platform expertise plus sprint-driven delivery kept the project on budget and four weeks ahead of schedule.
Ready for the next step?
Ask us how a design-thinking sprint can uncover quick wins in your customer lifecycle.
What the Client Said
“Ensuring data security and regulatory compliance is paramount in our industry. Korcomptenz’s implementation of robust security measures, including the use of virtual machines within our corporate network, fortified our systems against potential threats and ensured adherence to compliance standards.”